Memory Copilot — Terms of Use

Effective Date: 2026-04-30 — DRAFT v0.1, founder review pending. This document is a working draft. It is not legal advice. Final language will be reviewed by qualified counsel before public launch.

These Terms of Use (the “Terms”) form a binding agreement between you (“you”, “your”) and Sanva Independent Developer (the “Operator”, “we”, “us”, “our”) governing your access to and use of the Memory Copilot mobile applications (iOS and Android), the website at memorycopilot.sanva.tk, and any related services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms.

1. Service Description

Memory Copilot is a personal AI memory agent. It allows you to capture moments, recall information through natural-language conversation with an AI, and optionally share a memory space with people you invite. The Service relies on third-party AI providers (currently Anthropic Claude and Google Gemini) for parts of its core functionality.

We may update, modify, or discontinue features at any time. Material changes affecting paid users will be communicated as described in Section 12.

2. Eligibility

You must be at least 13 years old (or 16 if you are in the European Economic Area, or the minimum age set by your local law) to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Your Account

You are responsible for:

• Maintaining the confidentiality of your sign-in credentials (Apple ID, Google account, or email + magic link).
• All activity that occurs under your account.
• Notifying us immediately at security@sanva.tk if you suspect unauthorized use.

We may suspend or terminate accounts that violate these Terms, applicable law, or that we reasonably believe pose a risk to other users or the Service.

4. Acceptable Use

You agree not to use the Service to:

• (a) violate any applicable law or regulation, or any third party’s rights;
• (b) generate, store, or share content that is unlawful, harmful, threatening, abusive, harassing, defamatory, hateful, or that promotes violence;
• (c) generate child sexual abuse material (CSAM) or any sexually explicit content involving minors;
• (d) infringe on intellectual property rights, including copyright, trademark, or trade-secret;
• (e) impersonate another person, brand, or entity, or misrepresent your affiliation;
• (f) send spam, phishing, or unsolicited bulk communications;
• (g) attempt to reverse-engineer, decompile, or extract our or our processors’ models, prompts, or systems;
• (h) probe, scan, or test the vulnerability of the Service, or breach security or authentication measures;
• (i) interfere with the Service, our infrastructure, or other users’ enjoyment of it.

We reserve the right (but have no obligation) to review content reported under Section 6 and to remove content or suspend accounts that violate these Terms.

5. Your Content

5.1 Ownership

You retain all ownership rights in the memories, messages, images, and other content you submit to the Service (“Your Content”). We do not claim ownership of Your Content.

5.2 License to operate the Service

You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, and display Your Content solely as necessary to operate, secure, and improve the Service for you and the people you have invited to share a memory space with. This license ends when you delete the content or your account, except as required by law or for limited backups (see Privacy Policy Section 5).

5.3 Shared memory spaces

If you invite another user to a shared memory space, both of you can read, search, and (if permitted by role) write into that container. You are responsible for the content you place into shared spaces. The owner of a shared space can revoke invitations or remove members at any time.

5.4 No model training on Your Content

We do not use Your Content to train any AI model. Our AI providers (Anthropic, Google) likewise commit, under our agreements with them, not to use API inputs or outputs to train their models.

6. User-Generated Content & Reporting

The Service is not a public social network, but shared memory spaces let users invite each other. To comply with App Store guideline 1.2 and Google Play’s User-Generated Content policy, we provide:

• An in-app Report action on any message or memory in a shared space;
• An in-app Block action to prevent another user from interacting with you;
• Targeted review within 24 hours of a report and removal of objectionable content where warranted;
• Account suspension for repeat violators.

Email abuse@sanva.tk for urgent reports.

7. Subscriptions, Trials & Billing

The Service offers a free tier and paid Pro plans. Pricing, plan details, and quotas are set out on our Subscription Terms page, which is incorporated into these Terms by reference.

• Subscriptions are sold and billed by Apple (App Store) or Google (Google Play), not directly by us.
• Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period.
• Refund policies follow Apple’s and Google’s respective rules.
• We do not see your payment-card data.

8. Intellectual Property

All rights in the Memory Copilot software, brand, logos, designs, documentation, and underlying technology are owned by the Operator or its licensors. Nothing in these Terms grants you any right to our trademarks or branding without our prior written permission.

Third-party libraries and services used by the Service are governed by their own licenses.

9. Feedback

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them without obligation to you.

10. AI Output Disclaimer

The Service uses AI to generate responses, summaries, and recall. AI output:

• May be inaccurate, incomplete, or out of date;
• Should not be relied on for legal, medical, financial, or other professional advice;
• Is generated based on Your Content and the AI provider’s underlying model.

You are responsible for evaluating the suitability of AI output for your purpose.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE, RELIABLE, OR PRESERVED WITHOUT LOSS.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions the above disclaimers apply to the maximum extent permitted by law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE OPERATOR, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US (VIA APPLE OR GOOGLE) FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$50.

Some jurisdictions do not allow the limitation of liability for certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Operator and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) Your Content, (b) your use of the Service, or (c) your violation of these Terms or applicable law.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if continued operation becomes commercially unreasonable. Sections that by their nature should survive termination (including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.

15. Changes to These Terms

We may update these Terms from time to time. For material changes, we will:

• Update the Effective Date at the top of this document;
• Notify you in-app and, for paid users, by email at least 7 days before the change takes effect;
• Allow you to cancel your subscription before the change takes effect if you do not agree.

Continued use of the Service after the Effective Date constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

17. Dispute Resolution

17.1 Informal resolution

Before filing a formal dispute, please email legal@sanva.tk with a description of the issue so we can try to resolve it informally within 30 days.

17.2 Arbitration

Any dispute that cannot be resolved informally will be finally resolved by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its Administered Arbitration Rules in force at the time of submission. The seat of arbitration shall be Hong Kong; the arbitration shall be conducted by a sole arbitrator in English. Judgment on the award may be entered in any court of competent jurisdiction.

17.3 Class waiver

To the maximum extent permitted by law, you and we agree to bring claims against each other only in an individual capacity, not as part of any class or representative proceeding.

17.4 Local exceptions

If you are a consumer resident in a jurisdiction whose mandatory consumer-protection laws override the above (for example, certain EU member states), those laws apply to the extent they do, and the courts of your place of habitual residence retain jurisdiction.

18. Miscellaneous

• Entire agreement — These Terms (together with the Privacy Policy, Subscription Terms, and EULA) constitute the entire agreement between you and us.
• Severability — If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver — Our failure to enforce a provision is not a waiver.
• Assignment — You may not assign these Terms without our consent. We may assign them to an affiliate or a successor in connection with a merger, acquisition, or sale.
• Notices — We may send notices via in-app message, email to your registered address, or by posting on the Service.
• Force majeure — Neither party is liable for failure to perform due to events beyond reasonable control.

19. Contact

• General inquiries — support@sanva.tk
• Legal — legal@sanva.tk
• Privacy — privacy@sanva.tk