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Support center

We answer every email — usually within 24h on weekdays.

Email

support@sanva.tk

Email is preferred so we can track issues and attach logs.

In-app feedback

In-App Feedback

Open the app → Settings → Help & Feedback. Attach redacted logs if helpful.

Frequently asked

1. Where do my memories live? Is my data sold?

Your memories live on our self-hosted RAG backend (LanceDB + LightRAG). We don't sell your data to anyone. To answer your questions, we send relevant content to Anthropic (Claude) and Google (Gemini, embeddings only); both providers contractually do not train on your data. See the Privacy Policy for details.

2. Does it work across iPhone and Android?

Yes. Memory Copilot is online-first; sign in on any device and your memories follow you. Pro tiers include cross-device sync; Free is single-device-write but cross-device-read.

3. Can I export or delete all my data?

Yes. You can delete your account and all related data from Settings → Account → Delete account. Cascade deletion completes within 72 hours. Markdown export is on the roadmap.

4. How do shared memory spaces work?

Create a container, invite by email with a role (editor or viewer). Both of you can write into the same memory space; recall queries it together. Owners can revoke invites or remove members at any time.

5. What's the price? Same on iOS and Android?

Pro is $9.99/month or $79.99/year (33% off). The first 500 users can buy Lifetime for $149. Pricing is identical on iOS and Android. App Store / Google Play handle billing; we don't see your card.

6. Which AI model powers Memory Copilot?

We use Anthropic Claude Haiku 4.5 for the conversational agent and Google Gemini for embeddings. We never train models on your content; both providers honor a strict no-training policy.

7. How do I cancel my subscription?

iOS: Settings → Apple ID → Subscriptions. Android: Play Store → Profile → Payments & subscriptions. Cancellation takes effect at the end of the current billing period; Pro stays usable until then.

8. How do I delete my account?

In-app: Settings → Account → Delete account. Or follow the public guide at /delete-account. Apple ID Sign-In is also revoked automatically per App Store guideline 5.1.1(v).

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